Privacy Policy

Last updated: 01/02/2025

At My Store (the "Site," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from https://craftle.in (the "Site") or otherwise communicate with us (collectively, the "Services").

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from various sources. The information we collect depends on how you interact with us.

Types of Personal Information We Collect:

Information We Collect Directly from You:

Contact Details: Name, address, phone number, email.
Order Information: Including your name, billing address, shipping address, payment details, email, and phone number.
Account Information: Username, password, and security questions.
Shopping Information: Products you view, add to your cart, or save to your wishlist.
Customer Support Information: Information you choose to provide when you contact us for support.
Information We Collect Automatically:

Cookies & Usage Data: We use cookies and similar technologies to collect information about how you access and interact with our Site. This can include device information, browser details, IP address, and browsing activity.
Information from Third Parties:

Payment Processors: We may collect payment details from third-party services such as Shopify to process payments.
Vendors and Service Providers: We may collect additional information from our service providers to facilitate your experience, such as shipping, customer service, and marketing.
How We Use Your Personal Information
Providing Products and Services: We use your personal information to process payments, fulfill orders, and manage your account.
Marketing and Advertising: We may send promotional emails, texts, or mail, and show you targeted ads.
Security and Fraud Prevention: To detect and prevent fraudulent activities, and to ensure the security of our Site.
Communications: To respond to customer support requests and improve our services.
Cookies
We use cookies to personalize your experience, remember your preferences, and improve the Site. For more details, see Shopify's Cookie Policy.

Managing Cookies: You can manage cookie preferences in your browser settings. However, blocking cookies may affect your ability to use some features of our Site.

How We Disclose Personal Information
We may disclose your personal information in certain circumstances:

To third-party vendors (payment processors, IT management, customer service providers).
To business partners, including Shopify, for services and advertising.
In the event of a business transaction (e.g., merger, sale).
To comply with legal obligations (e.g., subpoenas).
Your Rights and Choices
Depending on your location, you may have rights to:

Access or Know: Request details about the personal information we hold about you.
Delete: Request deletion of your personal information.
Correct: Request corrections to inaccurate personal information.
Portability: Request a copy of your personal information for transfer.
Opt-Out of Sale/Sharing: Opt-out of the "sale" or "sharing" of your personal data or targeted advertising, where applicable.
You can manage communication preferences or unsubscribe from promotional emails at any time.

Security and Retention of Your Information
While we take reasonable steps to protect your personal information, no method is completely secure. We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to delete it.

International Users
If you are located outside the United States or European Economic Area, please note that your personal information may be transferred to the United States for processing.

Complaints
If you have any concerns or complaints about how we handle your personal data, please contact us. If you're not satisfied with our response, you may contact your local data protection authority.

Contact Us:
If you have any questions or requests regarding your personal data, please contact us at:
[Insert contact details]

Privacy Policy Updates:
We will update this Privacy Policy from time to time, so please review it periodically to stay informed.