Cancellation Policy

At Craftle, we want to make your shopping experience smooth and transparent. We understand unexpected situations can arise, so here’s how our cancellation policy works:

1. Cancellation Timeframe

  • You may cancel your order within 24 hours of placing it.

  • Cancellations requested after this time may not be possible as your order could already be in the processing or shipping stages.

  • This policy applies only to regular, in-stock orders and does not apply to customized or made-to-order items.

2. How to Cancel

  • Please reach out immediately with your cancellation request.

  • Contact us via:

  • Share your order number and any relevant details to help us locate your order quickly.

3. Refunds on Cancelled Orders

  • If your cancellation is requested within the allowed timeframe, we will issue a full refund using your original payment method.

  • Please allow for a reasonable processing period—actual timeframes can vary depending on your bank or payment provider.

4. Exceptions

  • Made-to-order or customized items cannot be cancelled once production has begun.

5. Changes to Orders

  • Need to adjust your order (size, color, shipping address)? Contact us as soon as possible.

  • While we’ll do our best to help, changes are not always guaranteed—especially if the order is already being processed.

6. Updates to This Policy

  • We reserve the right to modify this policy at any time.

  • Always refer to the most recent version posted on our website for the latest information.

Quick Overview Table

Situation Allowed? Details
Cancel within 24 hours Yes Full refund to original payment method
Cancel after 24 hours Maybe/No Depends on processing stage, shipping status
Made-to-order/custom item cancellation No Not allowed once production begins
Order changes (e.g., size, address) Possibly Contact promptly; subject to availability
Policy changes – Updates may be applied; refer to website for latest version

 

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